Eliminating a large backlog of discrimination charges has been a continuing problem for the EEOC, but efforts to streamline have been effective; by fiscal year 2001 the inventory of charges had been reduced to 32,481, in contrast to a record 120,000 charges in mid-1995.
In 1999 the EEOC launched a National Mediation Program as an alternative to the traditional complaint process. Professionals trained in mediation work with employers and employees to determine whether a mutually agreeable resolution can be reached. By 2003 the EEOC had resolved 29,000 charges through mediation. In March 2003 the EEOC added a mediation pilot program, a "referral back" program that allows the agency to give charges back to a company's internal dispute resolution program in the hopes of mediating its own agreement.
Web site: <http:/www.eeoc.gov>.
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