Police work during this time period has been described as hopelessly inefficient due to officers' reliance on foot patrol with no effective communication system and little direct supervision. Officers often evaded work due to the lack of official oversight and citizens had difficulty contacting the police because the officers could not be located on their beats. However, police did provide a variety of social services to citizens, including feeding the hungry and housing the homeless. For example, Whitehouse reports that the Boston Police Department during the 1800s was responsible for a variety of public services, which included lodging the homeless, removing dirt and garbage, and checking every household daily for cases of cholera. Other urban departments also routinely housed the homeless and looked after wayward youths (Monkkonen).
Walker, however, cautions readers against the "myth that officers were friendly, knowledgeable about the neighborhood, and helpful" (1999, p. 25). He suggests that due to the high turnover of police officers and residential mobility, officers were unlikely to have close relations with people in the neighborhood. Furthermore, he suggests that police frequently used physical force and enjoyed little citizen respect. During this time period, increases in citizen violence finally led to the adoption of weapons carried by police officers. The nostalgic interpretation of police as friendly neighborhood characters walking the beat has led some scholars to caution that the good old days were not that good (Walker, 1984).
Surprisingly, the daily duties of patrol officers during this time did not differ significantly from activities performed by patrol officers today. The diary of a patrol officer from the Boston Police Department in 1895 describes most of his time spent responding to minor problems in the neighborhood and handling many problems informally (von Hoffman, 1992). It appears that officers during the political era spent little time handling major problems or serious incidents and rarely invoked the legal system. This is also true of patrol officers today.
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